Terms of Service & Privacy Policy

1. Information We Collect

When you interact with our A2P text messaging service, we may collect the following information:

• Mobile phone number
• Email address
• Physical property address (e.g., for job sites, appointments, or service locations)
• Name
• Message engagement data (e.g., delivery status, responses, link clicks)

We only collect information necessary to provide services, communicate with you, and fulfill requests.

2. How We Use Your Information

We use the information we collect to:

• Send transactional updates and service reminders via SMS
• Confirm and schedule appointments or site visits
• Provide customer support
• Send marketing or promotional messages (only if you’ve opted in)
• Maintain accurate records for project tracking and service delivery

We will never sell, rent, or share your personal information with third-party advertisers.

3. Message Opt-In

When submitting a request for service and/or estimate, you agree to:

• Receive helpful updates about my request, such as reminders or confirmations via email or text.  No spam.
• To receive occasional tips, offers, or resources by email or text.  You can Opt-Out any time.

4. Message Frequency & Opt-Out

Text message frequency may vary depending on your engagement with our services.

You can opt out of A2P messaging at any time by replying STOP to any text.

Reply HELP for customer service.

5. Data Sharing & Third Parties

We may share your information only with:

• Trusted third-party providers that help deliver our messaging services (e.g., SMS platforms)
• Affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our Parent Company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• Regulatory or law enforcement agencies, when required by law

Your information is never shared for advertising purposes.

6. Data Security

We take reasonable measures to secure your information, including encryption and access controls. However, please be aware that SMS is not a fully secure medium, and sensitive personal details should not be shared via text.

7. Your Rights

You have the right to:

• Opt out of communications at any time
• Request access to the data we hold about you
• Request corrections or deletion of your information, subject to legal obligations

8. Contact Us

If you have questions about our privacy practices or wish to exercise your rights, contact us:

ProBuild of the Carolinas

📧 Email: erin@probuildcarolinas.com